Service and Support 

At LGMG North America, we’re committed to providing the parts, service, and technical support customers need throughout the life of their equipment. Customers can reach our service and parts teams directly at 1-833-288-5464, with additional regional support available through LGMG’s resources across North America. 

LGMG continues to invest in a strong North American support infrastructure, including parts availability, technical support, product training and regional resources. Our regional product support managers work directly with customer technicians and service organizations to provide troubleshooting, diagnostics, product familiarization and technical guidance through remote and onsite support as needed. 

Our North American capabilities are further supported by regional facilities and support resources, including our Ontario support facility, which provides equipment inventory, parts warehousing and in-house equipment support for the Canadian market. 

Through strong, long-term limited-warranty protection, responsive technical assistance, parts availability and regional product support, we stand behind our equipment and work alongside customers and their service teams to resolve issues efficiently, maximize uptime and keep their fleets productive throughout the equipment lifecycle. 

The ProCare commitment establishes measurable service expectations for our global support organization. In North America, we continue to develop and align our resources around these standards, targeting more than 90% parts delivery within 48 hours*, working toward a 90%+ fault resolution rate within 48 hours and expanding regional product support coverage toward more than 80% coverage within a 124-mile (200 km) radius in key markets. 

These performance expectations help guide our continued investment in parts, technical support, training and regional product support resources as the population of LGMG equipment and our customer base continue to grow across North America. 

The map below highlights LGMG’s facilities and regional support resources across the United States and Canada. 

*Subject to parts availability and the selected shipping method. Shipping costs are the customer’s responsibility.